Returns.
If something we made is not right, we want to make it right. That is the 100% guarantee.
Refund or replacement. Your call.
Tell us what happened and choose what you would like: a full refund or a replacement. We look at every note ourselves and take each one as it comes.
Thirty days from delivery.
Write to us within thirty days of the day your order arrived. If you are a day or two over, write anyway. We are reasonable about reasonable things.
No need to send it back.
You do not have to mail anything back to us. Keep the tin. A photo helps if something arrived damaged, but that is all.
How to start.
- Email info@midnightsunmercantile.com with your order number and a sentence about what happened.
- Say whether you would like a refund or a replacement.
- We write back within two business days, usually the same day.